FAQ
Frequently asked questions
Please tell us what you need. Our team is ready and happy to help.
What are the requirements to register as an individual customer?
For corporate registrations, a copy of your company’s Certificate of Incorporation and the Memorandum and Articles of Association, along with a valid driver’s license or the data page of an international passport of the authorized representative, is required.
What documents are required to register a corporate or company account?
For corporate registrations, a copy of your company’s Certificate of Incorporation and the Memorandum and Articles of Association, along with a valid driver’s license or the data page of an international passport of the authorized representative, is required.
What are your authorized receiving hours for deliveries?
Deliveries are only considered official once physically received by an authorized representative at our offices during normal business hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (excluding public holidays
What is the schedule and transit time for U.S. Air Freight?
We air-freight shipments weekly every Friday from Houston to Nigeria. The total transit time to Lagos, Nigeria, is 7 to 10 days.
What are the standard Air Freight rates from Houston,USA to Nigeria?
To Lagos: $5.50 per LB, with a 5 LB minimum weight requirement. Shipments under 5 LB incur a flat rate of $30.00. Door-to-door delivery costs extra
Outside Lagos (Abuja, Port Harcourt, Kaduna, etc.): $6.80 per LB, with a 10 LB minimum weight requirement. Shipments under 10 LB incur a flat rate of $68.00. This covers doorstep delivery to metropolitan areas. Rural or remote locations will attract extra delivery fees.
Do you ship perfumes and body sprays, and what are the rates from the U.S.?
Yes, we ship perfumes, body sprays. The rates are $9.00 per LB to Lagos and $10.30 per LB to locations outside Lagos, plus a flat $20.00 documentation fee.
Do you offer Sea Freight from the U.S., and what are the rates/timelines?
Yes, we provide Sea Freight. The rate is $2.50 per LB (Lagos) and $3.80 per LB (Outside Lagos) Transit takes 45 to 60 days from the date the vessel sails. Please ensure all sea freight items are clearly labelled before drop-off.
What is the schedule and transit time for U.K. Air Freight?
We air freight shipments weekly every Friday from London to Nigeria. Total transit time is 7 to 10 days.
What are the Air Freight rates from the U.K. to Nigeria?
To Lagos: £5.80 per KG, with a 5 KG minimum. Shipments under 5 KG pay a flat rate of £30.00. Door-to-door delivery costs extra
Outside Lagos: £7.00 per KG, with a 10 KG minimum. Shipments under 10 KG pay a flat rate of £70.00. This covers doorstep delivery to metropolitan areas; remote regions require extra fees.
How will I know when my shipment has arrived in Lagos?
Yes. We provide comprehensive freight shipping from China, Turkey, and South Africa directly to Nigeria. Please contact our support team at info@hontglobal.com to receive the latest freight rates and schedules for these paths.
How will I know when my shipment has arrived in Lagos?
Yes. We provide comprehensive freight shipping from China, Turkey, and South Africa directly to Nigeria. Please contact our support team at info@hontglobal.com to receive the latest freight rates and schedules for these paths.
What primary services do you offer?
We provide comprehensive Air Freight, Ocean Freight, Customs Brokerage, Warehousing & Fulfillment, Project Cargo, and Procurement services.
Do you offer specialized services for the Oil and Gas sector?
Yes, we are a major mover of oil field equipment and materials, with established relationships with OEMs and major international oil companies in Nigeria.
How does Hont Global ensure quality and compliance?
We deploy a Quality Management Strategy consistent with international standards, enforce the highest Health, Safety, and Environment (HSE) standards, and maintain full regulatory compliance as licensed agents.
Can you handle multi-modal transport?
Yes, we specialize in integrated multi-modal transport concepts, seamlessly combining air, ocean, and international trucking to ensure efficient, cross-border delivery in the shortest timeframe.
How do you handle complex customs clearance in Nigeria?
As a licensed customs agent in Nigeria, we have the necessary expertise and on-the-ground staff to efficiently clear your cargo through complex customs procedures in developing markets.
What is an Indirect Air Carrier (IAC)?
As an authorized IAC, we have security protocols approved by the TSA, allowing us to tender cargo directly to airlines, ensuring faster and more secure air freight services.
What warehousing and fulfillment services do you provide?
We offer integrated warehousing, storage, crating, palletizing, order picking, packing, and shipping, customized to your needs and market conditions.
Can I track my package or consignment?
Yes, we provide tracking capabilities through our ultramodern information technology network. Please use the tracking tool on our homepage.
Can Hont Global help with purchasing goods overseas?
Absolutely. Our world-class procurement services handle sourcing everything from oil field equipment to personal effects, utilizing our experienced in-house team and competitive credit facilities.
Can I ship personal effects or items purchased in the U.S. to Nigeria?
Yes, we handle the exportation of household goods and personal effects (including items purchased via US shopping) on a secure, door-to-door basis to Nigeria and any part of the world.
What is the process for sending my US shopping to Hont Global for onward delivery?
You can send your previously procured goods directly to our U.S. office address (Houston) for us to receive, handle, and ship them to your final destination.